CanNet has professionally trained people working for them, who will
assist the customer using any possible methods available to meet your needs
and requirements. From selecting the best internet plan for you to the
installation, our team has specialists for each step who will make each
tasks as smooth as possible for you.
Sales specialists – Provision your order step by step to ensure you have a
single point of contact all the time.
Support team – Examine every issue to maintain network stability at all
time.
We also have a live chat on our website, email, social media and 24/7
customer support call support where you can reach out to us at anytime to
ask anything about our services and product. And if in certain cases, our
customer service representative is not able to solve your issue, than we
will escalate the issue to Level 2 and start an investigation to solve the
issue as soon as possible.
We care for each and every customer and strive to do our best to help our
customers in any way possible. However from time to time, due to different
reasons and circumstances, a customer's issue might not get solved within a
reasonable time, or our customer turns out to be unsatisfied with the
provided solutions, to increase the customer satisfaction rates and improve
our services, we are providing our customers with an internal complaint and
escalation procedure to ensure every customer are helped to solve their
every outstanding issue quickly.
Level 1 Escalation: Customers can always call our 24/7 local support line
for any questions and concerns. If the issue is not solved or if you are
not satisfied with the solutions/answers by the level 1 support, you will
be transferred to a supervisor or manager if available; if supervisors are
not available customers will be provided a reference number so that
supervisors can call you back ASAP once available.
Level 2 Escalation: If customers are not satisfied with the solution/answer
given by the supervisor/manager, customers can contact our senior
management team by email:
info@cannettel.com
. We usually respond within a few minutes or maximum within 24 hours.